Client Care
Orders, exchanges and product guidance, answered within one business day.
care@dlai.comContact
Speak with
the house
However you found us — a bottle, a book or a night of comedy — we'd like to hear from you.
Direct Lines
Reach the right desk
Booking & Press
Live dates, festival booking, interviews and media requests for D'Lai.
press@dlai.comWholesale
Stockist enquiries for boutiques, hotels and concept stores.
wholesale@dlai.comThe Atelier
Where we blend & ship
Small-batch blending, private appointments and press previews are held by arrangement only.
Baton Rouge, Louisiana
Los Angeles, California
Monday – Friday
9:00 AM – 6:00 PM CT
Saturday
10:00 AM – 2:00 PM CT
Sunday
Closed
Send a Note
Tell us what you need
Prefer email? Write to us directly and a member of the house will reply within one business day.
FAQ
Answered already
How long does shipping take?
U.S. orders dispatch within 48 hours and typically arrive in three to five business days. Shipping is complimentary on every domestic order.
Do you ship internationally?
Yes, to most countries. Duties are calculated at checkout so nothing is owed on delivery.
Can I return a fragrance?
Unopened items may be returned within 30 days. Opened bottles can be exchanged for a discovery kit credit.
How do I book D'Lai for an event?
Email press@dlai.com with the date, city, venue and audience size. The team responds with availability and set options.
“Every parcel leaves this house the way it would leave our own hands — sealed, foiled and signed for.”
Client Care · D'LAI